Warranty Policy
If an LCD Monitor is found to be defective within the first 7 days of purchase, please message us or the store where you purchased it for a replacement or refund.
7-Day Replacement Conditions
- Abnormal line / Incorrect color / Overlapping images
- Dead pixel on the panel (Please refer to the bright and dark spot acceptance chart)
- Unable to switch on the monitor
- Control buttons not working
- Power leak and safety concerns
- Shipment arrived with a damaged box
- Incorrect model number
All monitors have a 1-year warranty period.
Warranty Does Not Apply To
- Removed, revised, defaced, or damaged warranty seals and/or original factory serial numbers
- Damage resulting from improper installation, including incorrect or insufficient electrical power supply
- Defects resulting from long-term improper use
- Damage from long-term static images displayed or improper use (Image Sticking)
- Damage failures including cosmetic damage such as scratches, spots, dents
- Loss or personal injury due to misuse, abuse, negligence, improper maintenance and storage, or acts of nature
- Damages incurred while being transported or moved by the customer
- Damage resulting from infection or installation of software
Warranty Exclusions
The customer will incur the cost of repair for any of the following:
- Damaged parts or components not sold or manufactured by Bezel
- Parts repaired or replaced by parties other than Bezel
- Units purchased outside the coverage regions
- Excluded circumstances
By ISO 13406-2 standards, Bezel conforms to the acceptance level between 3 to 5 defective bright/dark pixels.
