Warranty Policy

If an LCD Monitor is found to be defective within the first 7 days of purchase, please message us or the store where you purchased it for a replacement or refund.

7-Day Replacement Conditions

  • Abnormal line / Incorrect color / Overlapping images
  • Dead pixel on the panel (Please refer to the bright and dark spot acceptance chart)
  • Unable to switch on the monitor
  • Control buttons not working
  • Power leak and safety concerns
  • Shipment arrived with a damaged box
  • Incorrect model number

All monitors have a 1-year warranty period.

Warranty Does Not Apply To

  • Removed, revised, defaced, or damaged warranty seals and/or original factory serial numbers
  • Damage resulting from improper installation, including incorrect or insufficient electrical power supply
  • Defects resulting from long-term improper use
  • Damage from long-term static images displayed or improper use (Image Sticking)
  • Damage failures including cosmetic damage such as scratches, spots, dents
  • Loss or personal injury due to misuse, abuse, negligence, improper maintenance and storage, or acts of nature
  • Damages incurred while being transported or moved by the customer
  • Damage resulting from infection or installation of software

Warranty Exclusions

The customer will incur the cost of repair for any of the following:

  • Damaged parts or components not sold or manufactured by Bezel
  • Parts repaired or replaced by parties other than Bezel
  • Units purchased outside the coverage regions
  • Excluded circumstances

ISO Standards

By ISO 13406-2 standards, Bezel conforms to the acceptance level between 3 to 5 defective bright/dark pixels.