Warranty Policy
Your protection and peace of mind
Dead on Arrival Warranty Policy
If LCD Monitor is found to be defective within the first 7 days of purchase, message us or the store which you purchased from for a replacement or a refund.
7 Days Replacement Conditions
- Abnormal line / Incorrect color / Overlapping images
- Dead pixel on the panel (Please refer to the bright and dark spot acceptance chart)
- Unable to switch on the monitor
- Control buttons not working
- Power leak and safety concerns
- Shipment arrived with a damaged box
- Incorrect model number
Warranty Period
All monitors have a 1-year warranty period.
Warranty Does Not Apply To
- Removed, revised, defaced or damaged warranty seals and or original factory serial no.
- Damage resulting from improper installation, including but not limited to incorrect or insufficient electrical power supply.
- Defects resulting from long-term improper use
- Damage resulting from long-term static images displayed or improper use (Image Sticking)
- Damage failures including cosmetic damages such as scratches, spots, dents
- Loss or personal injury due to misuse, abuse negligence, improper maintenance and storage or acts of nature
- Damages incurred while being transported or moved by the customer
- Damage resulting from infection or installation of software
Warranty Exclusions
The customer will incur the cost of the repair for any of the following:
- Damaged parts or components not sold or manufactured by Bezel
- Parts repaired or replaced by parties other than Bezel
- Units purchased outside the coverage regions
- Excluded circumstances
